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Employee Center

Provide a multi-departmental portal so employees can stay engaged, productive, and informed—and easily request the services they need.

Benefits of Employee Center

Enhance the employee service experience

Give employees a unified portal so they can easily get services from HR, IT, and other departments.

Support your hybrid workforce from anywhere

Make it easier to scale with cross-departmental services, information, and tasks.

Connect with employees in moments that matter

Keep staff updated about company news, resources, and relevant information with targeted campaigns.

Features of Employee Center

Curating Employee Center experiences around topics

Curated experiences

Organize Service Catalog items and knowledge base content around topics for easier self-service.

Serving up content via targeted campaigns and automation

Targeted campaigns

Serve up timely, relevant, personalized content to employees based on location, role, and job type.

Using Employee Center directly within Microsoft Teams

Microsoft Teams integration

Submit requests, act on notifications, and chat with virtual agents from within Microsoft Teams.

Support internal discussions with searchable forums

Employee forums

Empower employees to participate in internal discussions and discover forum content via search.

Additional features


Find relevant content from any department and retrieve results from multiple places—quickly.


Gain insight into how campaigns and content are performing with out-of-the-box capabilities.

Employee Center is available with the Now Platform

How to get Employee Center

Employee Center is available with the Now Platform®. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business.

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Employee Journey Management

Build complete workflows to support employees through complex moments.

Case and Knowledge Management

Standardize documentation, interactions, and fulfillment of employee inquiries and requests.

Virtual Agent

Intercept and resolve issues faster with an intelligent chatbot that understands simple, human language.

Now Mobile

Find answers, get help, and make requests across departments from a single, native mobile app.

Talk to an expert

Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows.