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Legal software solution to support legal departments

Legal Service Delivery

Deliver legal services for your enterprise at the speed of business.

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Read IDC TechBrief
Legal Service Delivery

Modernize legal operations with efficient service delivery. Eliminate silos and manual steps so you can reduce risk while increasing productivity.

Enhance visibility and boost efficiency.

Transform legal from intake to insight

In-house law center for project and matter management

Gain efficiency

Increase practitioner productivity by replacing email tasks with automated workflows. Enable work on multiple requests and legal matters concurrently with an optimized counsel center.

Improve Operations
Integrate self-service portal for in-house legal work

Deliver enterprise service

Make it easier to get help with a self-service portal for legal service requests. Automate responses for common legal questions with virtual agents.

Find Out How
Manage and understand scope and volume of requests

Get insight into demand

Make legal self-service easy from a unified employee portal. Anticipate legal service demand and drive continuous improvement with virtual agents and knowledge base articles.

Optimize Outcomes
Industry-specific workflows for legal departments

Keep pace with the business

Configure and deploy legal services fast with out-of-the-box workflows for practice areas, based on industry expertise and best practices.

Transform legal from intake to insight

In-house law center for project and matter management

Gain efficiency

Increase practitioner productivity by replacing email tasks with automated workflows. Enable work on multiple requests and legal matters concurrently with an optimized counsel center.

Improve Operations
Integrate self-service portal for in-house legal work

Deliver enterprise service

Make it easier to get help with a self-service portal for legal service requests. Automate responses for common legal questions with virtual agents.

Find Out How
Manage and understand scope and volume of requests

Get insight into demand

Make legal self-service easy from a unified employee portal. Anticipate legal service demand and drive continuous improvement with virtual agents and knowledge base articles.

Optimize Outcomes
Industry-specific workflows for legal departments

Keep pace with the business

Configure and deploy legal services fast with out-of-the-box workflows for practice areas, based on industry expertise and best practices.

Don’t just take our word for it

See how companies like yours use Legal Service Delivery to deliver exceptional customer service experiences in the field.

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TECHNOLOGY

35% deflection of contract requests

ServiceNow harnesses automation and digital workflows to transform its legal operations.

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TECHNOLOGY

Deployed in days, not months

CrowdStrike uses ServiceNow’s legal blueprint to accelerate operations.

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TECHNOLOGY

1 tool + 1 system of record

Palo Alto Networks modernizes and simplifies legal operations to improve user experience.

Capabilities that scale with your business

Legal Service Delivery includes key applications and capabilities to modernize legal operations.

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Request Management

Provide employees with legal process intake forms in an intuitive self-service portal.

 
 

Legal Counsel Center

Simplify the practitioner experience and prioritize legal requests for rapid response.

 
 

Legal Matter Management

Escalate and track ongoing legal matters without spreadsheets.

 
 

Legal Practice Applications

Get faster time to value with prepackaged, best practice workflows for legal services.

 
 

Knowledge Management

Increase business efficiency with easy knowledge sharing and collaboration.

 
 

Employee Center

Provide a single, unified portal for service delivery across the enterprise.

 
 

Now Mobile

Simplify employee self-service with a native mobile app for requests and actions.

 
 

Mobile Agent

Make it easy for agents to triage, act on, and resolve requests on the go.

 
 

Virtual Agent

Resolve issues faster and scale your organization with intelligent chatbots.

 
 

Reporting

Generate and distribute customized reports and dashboards on demand and in real time.

 

Built on the Now Platform®

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Workflows to automate manual tasks
Automated workflows Remove bottlenecks by automating manual processes with a simple, drag-and-drop interface.
Customizable mobile phone experiences
Modern user experiences Provide a modern experience with personalized mobile apps, self-service portals, and contextual collaboration.
Ideas based on intelligence
Intelligent automation Use machine learning and AI-powered chatbots to make work easier and more efficient.

Legal Service Integrations

Legal Service Integrations seamlessly integrates with remote desktop support products, authentication software, and productivity tools.

Created with Sketch. Created with Sketch. Created with Sketch.
3Clogic
Consolidate multichannel communications on a cloud-based call center platform.
Empower your workforce with employee workflows

Elevate employee services

Give your workforce what they need, when they need it using employee workflows. Embed intelligence into all their interactions to break down silos and unlock productivity.

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Resources

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Data Sheets
Data Sheets
Ebooks
Ebooks
Webinars
Webinars
Case Studies
Case Studies

Explore the possibilities

Request a personalized demonstration to see how you can modernize your legal operations for faster, more efficient delivery of services.

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// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch
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