Now Intelligence
Work smarter and make better business decisions with Now Intelligence. Powered by the Now Platform®, Now Intelligence surfaces information, makes predictions, and automates repetitive tasks so you can focus on strategic work.
Work smarter and faster
Help customers and employees quickly get answers and insights with machine learning and always-on virtual agents.
Taking chat from conversation to resolution
Enable customers and employees to get what they need, when they need it. Surface context‑aware recommendations and deliver better self‑service with NLU‑powered conversations.
Within two months of launch, our deflection rate was already up to 16%. And users now get a response within five seconds instead of waiting impatiently on the phone.
Alex Ding
Director of IT Technology, MGM MACAU
Predict issues and automate action
Run intelligent operations by automating end-to-end workflows with actionable insights obtained from machine learning.
Enhanced in-platform AI and analytics
Deliver great experiences and improve business services. Identify issues, reduce call volumes, deflect tickets, and automate common requests with machine learning—all on the Now Platform.
[Predictive Intelligence] is the perfect example of minimizing rework. The content is presented consistently, so it all looks the same to the employees. That’s unmatched.
Franck Nkashama
Process Architect, Novant Health
Make better business decisions
Connect AI and analytics to anticipate trends and gain real-time insights, so teams can make better, faster decisions.
Precision-tuned performance management
Realize value quickly with KPIs and dashboards tuned for cross‑enterprise workflows. Drive greater visibility, alignment, and continuous improvement with metrics and visualizations.
With smart metrics and real-time visibility, ServiceNow® Performance Analytics is helping us to create a high-performance IT culture. That’s good for IT—but it’s even better for our business.
Jason Hagen
Process Manager, KAR Auction Services
What’s new with Now Intelligence
Powered by the Now Platform
Bring the power of native AI to your organization. With Now Intelligence, you can automate workflows, unify experiences, and augment intelligence from a single platform.